Foxel support
Help with your workspace.
Tell us what happened and which account you use. For a project issue, include the project link and the error you saw.
Account & sign-in
Use the password-reset option on the sign-in page. If the email doesn’t arrive or a verification link expires, contact us from your account’s email address.
Sign in or reset your passwordBilling & subscriptions
View credits, usage and subscription settings in Account. Contact us for a plan change, refund or billing question. Include your invoice reference if you have one.
Open account & billingCancellation and billing termsProjects & exports
Check the project’s saved status and retry message first. If you’re stuck, send the project link, what you expected and what happened. Download finished files you want to keep.
Read the help guidePrivacy & account requests
For an account, access or deletion request, email support from your account’s address. We may need to verify ownership before acting on a request.
Privacy choices and requestsKeep passwords, verification links and payment-card details out of support messages.